FAQs

If you can't find the answer to your question here, please call us on 1 300 200 651 or use the Contact Us form on this website .

1. Where can I see a Fire Pot?

If you do not have a Retailer near you that stocks Fire pots, then you can order online and we offer a full money back guarantee (less p&h) if you are not 100% satisfied and return the undamaged Fire Pot to us within 30 days.

2. What is a Fire Pot made of?

Our Fire Pots are made of a special clay that bakes into a wonderfully durable ceramic. It is lightweight, yet very strong. It can be left outdoors year round, except in freezing conditions which may cause the pot to glaze or crack. Even when not in use, a Fire Pot is an attractive decorative item for display in your garden or BBQ area

3. How long will it take to deliver my Fire Pot and Fuel?

It usually takes around 5-10 WORKING days for you to receive your Fire Pot and/or Flame in a Can outdoor fuel, but can take up to 20 days if there has been unexpected volumes of purchases. If you pay by cheque or money order then we have to wait for that to clear before we can arrange shipment. We will endeavour to have your Fire Pot and Flame in a Can outdoor fuel to you sooner. You can, of course, always drop us an email at any time to check on the progress of your order.

4. How can I pay?

Online: The easiest and quickest way to pay is via the payment facility on our fully secure website.

Email: If you have any questions at all then simply use the Contact Us form on this website and our staff will help you. Most emails are answered very quickly.

5. Will Flame in a Can outdoor fuel fit in other products?

If the Flame in a Can outdoor fuel container fits in your other heat safe lantern or pot then it is fine to use it and enjoy all the benefits of this clean, green water-soluble fuel. However, it is important that you do not tamper with the Flame in a Can outdoor fuel container or try to transfer the fuel itself into another container. The unique design of the Flame in a Can outdoor fuel container ensures a large, bright, safe flame.

6. Can I return it if I don't like it?

If you buy online and do not like the look of your Fire Pot when it arrives please call us on 1 300 200 651 or use the Contact Us form on this website so we can tell you how to return it to us. In most circumstances we will refund you the Fire Pot cost (less p&h) upon return of your purchase in a saleable condition in its original packaging, or replace it with a different colour/size if that is your preference. Please select carefully and feel free to ask us any questions prior to purchasing your Fire Pot and Flame in a Can outdoor fuel.

7. Who should I contact with any questions not answered here?

The best way is to use our Contact Us form on this website so we can understand your issue before we get in touch with you.